Privacy Policy

This policy explains what information Luxury Travel NYC (“we”, “us”) collects through luxurytravelnewyork.com, why we collect it and the choices you have. We collect only what we need to respond to your requests and arrange your transportation.

Information you provide

When you submit a journey request or a message, we receive the details you enter, which may include:

• Your name, email address and phone number, and optionally your company;
• The name of the lead passenger if you are booking on someone else’s behalf;
• Trip details such as pickup and destination addresses, dates, times, flight numbers, stops and return journeys;
• Passenger numbers, luggage, child seat requests, vehicle preferences and any notes you choose to add.

Please only include information needed to arrange your journey. Do not include payment card details in website forms.

Information collected automatically

When you submit a form, our server records your IP address and browser user-agent alongside the submission, to help prevent spam and abuse. Our hosting provider may also keep standard server logs. This website does not use advertising cookies.

How we use information

• To review your request, prepare a quote and communicate with you about it;
• To plan and carry out transportation you confirm, including sharing necessary pickup details with your chauffeur;
• To protect our website and forms against spam, fraud and misuse;
• To meet legal, accounting or regulatory obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

Service providers

We use trusted providers to operate this website and deliver your messages to us — for example, website hosting, transactional email delivery and, where enabled, spam-protection services. These providers process information on our behalf and only as needed to provide their services.

Retention

We keep journey requests and correspondence for as long as needed to provide our services and meet our legal and accounting obligations, after which they are deleted or anonymized.

Your choices

You may ask us to access, correct or delete the personal information we hold about you, subject to any legal obligation to retain it. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, please contact us through our contact page.

Children

Our website is intended for adults arranging travel. We do not knowingly collect personal information from children, other than passenger details (such as child seat requirements) that a parent or guardian provides for a journey.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.